I forgot my username. How do I retrieve that information?
Your username is your email address. If you can't remember which address you used, please e-mail us and a representive should be in contact with you within 48 hours.

I forgot my password. How do I retrieve that information?
Click the "LOGIN" button on the top right of the home page. Enter your username and click "Forgot password?" An e-mail with a temporary password will be sent to you.

Do I have to have an e-mail address to register?
Yes. Our website uses your e-mail address to identify you and send you important information about any opportuntiies you sign up for. If you do not have an e-mail account, you can get one free of charge from www.yahoo.com or www.gmail.com. Free internet access is also available from most public libraries.

I am a court-ordered volunteer. How do I get started? How do I find appropriate volunteer opportunities? How do I get a letter verifying my hours?
Please visit our Court-Ordered Volunteering resource page. The questions above are answered on this page as well as others you may have.

I am a youth volunteer. How do I get started? How old do I have to be to register on this website?
You must be 13 years old to register as a volunteer.

How do I remove myself from a project so that others can take my place?
If you need to remove yourself from a project, please log in, go to the "My Account" tab, find the project under the "Upcoming Opportunities" section, and click "Remove Me."

I have been waitlisted for a project. Now what?
When (and if) a space opens up, you will be notified via e-mail. Open spaces will be filled on a first-come, first-served basis so if you are still available and interested for the volunteer opportunity, make sure you login, return to the sign-in page and claim one of the open spaces.

My hours are not accurate. Why are my hours not showing up? 
If you volunteered at a VolunteerCNY managed project, please give our volunteer Team Leader one week to verify attendance. If you volunteered through a referral with one of our partner organizations, your hours will not be recorded in our system but the partner organization should be able to verify your hours. Please contact them directly for verification. 

In our new system, self-reported hours were not transferred over so it may show less than what you had before. Currently, there is no option to self-report hours you have completed through another community organization. The VolunteerCNY database can only track hours from opportunities that were managed by us.

I am concerned about the security of the website and the registration process that requires me to enter personal information. How do I know if the site is secure? 
Our site is powered by HandsOn Connect, using the popular Salesforce technology with advanced online security. Because our site is being masked by Salesforce, you won't for instance see https in the URL. If you want to know more about Salesforce, you can read their security statement here.

Need us to answer a question that is not included on this page?
If you have a question(s) not answered on this page, please e-mail us.